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Two of our design researchers talk about the importance of inclusive research in government. They also share learnings from a CDS community meetup where multiple levels of government got together to talk about advocating for underrepresented users.

COVID Alert helps inform people about possible exposures to COVID-19 in order to limit its spread. But in this uncertain time, the question becomes, how do we design for needs that are constantly changing?

When I was asked to illustrate for COVID Alert, a nationwide exposure notification application to help Canadians slow the spread of COVID-19, my ultimate goal was to create designs that included a full range of diversity in order to allow everyone to …

Our lead content designer explains how we worked to make the COVID Alert app easier to understand.

Learn how and why our team developed a new phonetic alphabet to help healthcare workers using the COVID Alert Portal give one-time keys over the phone to patients during a stressful time.

While designing digital services is not a game of basketball, similar principles can apply: in multiplayer mode we’re more effective when people with different roles can work together towards one goal, in real time, in one place. Here’s how we did …